Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@zephskin.shop. Please note that returns will need to be sent to the address we provide upon approval. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain items cannot be returned, including personal care and beauty products (for hygiene reasons), sale items, and gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union — 14-day cooling off period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in its original condition with tags and original packaging, along with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at info@zephskin.shop.